product suggestions

Add warning if delegates not selected in the Shopping basket to stop accidental placeholder creation

We have found that some customers have got confused when making bookings for mutliple delgates and have accidentally created placeholders. This causes numerous problems for us and the customers not least of which is the fact that we don't have the delegate name so no confirmation email can be sent . Would it be possible to have a warning message before the delegate continues to the next page if the names havent been added? If not (or if this would take some time) could there be a message on the shopping basket to remind customers to add the names or the label changed on the button to say Add Delegate Name?

  • Sandra Macpherson
  • Sep 13 2017
  • Gathering Customer Interest
  • Attach files
  • Admin
    Jenna Culshaw commented
    June 8, 2018 14:19

    Hi,

    Thank you for this suggestion, a very popular one!

    In the attached mock-up I have added a message above the delegate names as a prompt to the booking user to select delegates, then added a message above the 'Next step' to highlight the unallocated delegate spots (this would only display when there are delegate spaces unallocated and placeholder bookings are enabled). The wording of both is not final so I'm happy to take suggestions!

    Do you think that these two additions on this page would solve this problem?

    Many thanks,
    Jenna

  • Sandra Macpherson commented
    July 9, 2018 10:03

    Hi Jenna

    As you know we have now switched off Placeholder bookings but I would have thought the warning would help those who still allow them

  • Admin
    Jenna Culshaw commented
    July 9, 2018 10:40

    Hi Sandra, 

    Do you know if your team would consider using the placeholder functionality again if we added this warning into the basket?

    Thanks,
    Jenna

  • susan richards commented
    July 9, 2018 10:55

    Hi Jenna

    I would only consider switching back on if we had proof that it worked as it was so much work for us to try and reconcile all the bookings.

    Many Thanks

    Susan Richards
    Training Sales Team Lead
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