product suggestions

Remove actual venue from shopping basket

Now that we have started using the system we have noticed that the venue displays in the shopping basket.  We were under the impression that delegates would not know the venue until after booking they should not be able to see the venue in the shopping basket.

For English/Science hub events in the autumn where we use schools, we must not provide the venue up front.  Teachers see where the venue is, decide not to book and then just turn up. This causes problems with meeting management (some schools have smaller capacity than others) and insufficient number of delegate packs being produced/provided.

In addition with the venue showing in the basket for chargeable events; delegates again decide not to book thinking that they can just turn up without paying, which could lead to lack of revenue and again a difficulty in managing expected numbers

Can the 'venue' be removed from the basket as a matter of urgency please.  All venues used have a 'town' which shows on our website, they must not get the venue until they have completed their booking.

  • Hilary Barrett
  • Sep 12 2017
  • Gathering Customer Interest
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  • Guest commented
    September 15, 2017 12:15

    However, we require the venue to be visible within the basket as we host across the UK. Perhaps there should be an option to turn this off instead? Or expanding on this: the ability to choose what is displayed from a list of options... adding flexibility for other users