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Express Checkout Basket

Currently for an external user to book, pay for a course. We have found 9 screens and 17 fields need to be completed. We are losing customers at the basket stage. We would request a simple, Express Checkout system, to collect Name, Phone Number and Email - then a simple Pay pal, or credit card detail field, Potentially 2 screens and minimal fields to complete.

  • Guest
  • Jul 4 2017
  • Gathering Customer Interest
  • Attach files
  • Tom Parry commented
    July 13, 2017 13:24

    I 100% agree... a lot of sites will allow a 'Guest' ordering procedure which is a much quicker process and easier for the booker/buyer. It is a long winded process as is and by allowing this change will definitley encourage more to act and purchase. Bookers/buyers have actually informed me it is long winded and refrained from booking.

  • Jo Henty commented
    July 14, 2017 12:24

    Totally agree a quick guest check out would make the booking process a lot quicker

  • Dave Evans commented
    August 17, 2017 09:08

    Thanks for the suggestion. We'll gather customer interest on this.

    We typically find that customer do like to ask for lots of information when we create a reg form. We'd encourage a simpler approach and are happy to look at simplifying existing reg forms if needed.