product suggestions

Cancellation policy alert on booking page

For our organisation, we have a 30 day cancellation period where clients are not refunded during this time unless the booking can be replaced. It would be really beneficial if on the 'Book Now' button , a 'pop up' was triggered if a customer tried to book less than 30 days before the course starts warning them of our cancellation policy. At the moment, we only have a 'tick here to agree to T&C' button on the last page (which realistically nobody ever reads). 

  • Guest
  • May 26 2017
  • Gathering Customer Interest
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  • Dave Evans commented
    June 12, 2017 12:01

    Thanks for the feedback Iona, we'll monitor feedback on this one.

    An alternative solution would be to add a more prominent message in the footer of your shopping basket. You can manage the configuration of this via Administration / Shopping Basket 3 Options.